// OPERATIONAL MEMBERSHIP
YourOn-DemandDigitalTeam.
A monthly allowance of expert edits you can spend on anything your website or app needs — fixes, builds, integrations, troubleshooting. No full retainer. No locked scope. Just support, on tap, the month you need it.
// THE PROBLEM
Your site needs steady hands. A full retainer feels like overkill.
Most businesses get stuck in the gap between "we don't need a big monthly contract" and "we can't keep chasing a freelancer every time something breaks." That gap costs you money — in downtime, in stale content, in changes that never get made.
A retainer is more than you need.
You're not launching campaigns every week. You need reliable hands for updates and fixes — not a full marketing department on monthly contract.
Freelancers disappear when it matters.
The one change you need before a launch sits unanswered for days. Every hour your site is wrong is an hour it's costing you conversions.
You hate being boxed into scope.
Your needs shift month to month. One month it's a bug, the next it's a new landing page. You want edits you can point at whatever's most urgent — not a rigid checklist.
// WHAT'S INCLUDED
Spend your edits on whatever moves the needle.
Membership is a monthly allowance of expert edits. Point them at anything hands-on with your existing website or app:
Content updates
Copy changes, new images, pricing edits, blog posts.
Bug fixes
Broken forms, layout issues, links that don't work.
New builds
Landing pages, new sections, feature additions.
Integrations
Booking tools, payment, CRM, analytics, automations.
Troubleshooting
"Why is this happening?" — diagnosed and resolved.
Strategic builds
The improvements you keep meaning to make but never have time for.
What Membership is not: Membership covers hands-on work on the infrastructure you already have. Ongoing SEO, social media management, and paid ads are separate service lines — if that's what you need, we'll point you to the right plan.
// ALWAYS INCLUDED
Your platform stays healthy — for free.
Every Membership tier includes baseline platform care that never counts against your monthly edits:
Security monitoring
Scans and threat checks on your platform.
Platform updates
Core, plugin, and app updates kept current.
Backups
Verified and on schedule.
Uptime & SSL checks
We catch outages and certificate issues before your customers do.
Maintenance runs in the background. Your edit allowance is reserved entirely for the work you ask for.
// HOW IT WORKS
Five steps. Full visibility. Zero email chains.
Submit
Submit a request through your Command Center portal — page, description, priority, and any files.
Scope
We confirm scope before we start — every request counts as one edit, whatever the size.
Execute
We execute within your response window and publish once it's verified.
Track
Your edit counter updates in real time — you always know exactly what's left.
Maintain
Platform maintenance runs automatically — it never touches your edit allowance.
// INVESTMENT
Pick the allowance that fits your month.
Every tier includes Command Center access, platform maintenance, and a real-time edit counter. Minimum commitment is 3 months. Unused edits do not roll over — right-size your tier and use what you pay for.
For a new or small-business site that needs a safety net, not a team.
- Content edits + minor fixes
- Troubleshooting
- Platform maintenance (security, updates, backups) — free
- Real-time edit tracking in Command Center
- Monthly strategy call (30 minutes)
- Month-end summary of work completed
For an established site actively growing leads online.
- Everything in Garrison, plus:
- Builds + integrations (new sections, forms, third-party tools)
- 2 strategy calls/month
- Monthly report delivered
For a scaling brand that treats its site as the primary growth channel.
- Everything in Vanguard, plus:
- No monthly edit cap
- Weekly strategy call
- Monthly report delivered
// AT A GLANCE
Three tiers, side by side.
| Feature | Garrison | Vanguard | Bastion |
|---|---|---|---|
| Monthly investment | $650/mo | $2,000/mo | $6,000/mo |
| Annual prepay | $6,500 (save $1,300) | $20,000 (save $4,000) | $60,000 (save $12,000) |
| Monthly edit allowance | 5 edits | 10 edits | Unlimited |
| Response time | 1 business day | 1 business day | 1 business day |
| Content edits + minor fixes | |||
| Troubleshooting | |||
| Builds + integrations | |||
| Platform maintenance (free) | |||
| Real-time edit counter | |||
| Monthly report | Month-end summary | Full report | Full report |
| Strategy call | 1/month (30 min) | 2/month | Weekly |
| Minimum commitment | 3 months | 3 months | 3 months |
| Unused edits roll over? | No | No | No |
// THE OPERATING SURFACE
A real-time edit counter. No surprises.
Most support arrangements are a black box — you send work into the void and hope the invoice makes sense later. Membership runs through your Command Center, so you see exactly where your edits go the moment they're spent.
- Live counter — "3 of 5 edits used this month," visible any time you log in.
- Scope confirmed before we start — Every request is scoped up front, so there's no ambiguity about what counts as one edit.
- We tell you before you run out — You're notified at 75% and again at 100%, with the option to move up a tier. Never a surprise bill.
Real membership case studies coming soon — nothing here yet, and nothing here is fabricated in the meantime.
See all case studies// WHAT CLIENTS SAY
What Membership clients say.
Real testimonials coming soon — nothing here yet, and nothing here is fabricated in the meantime.
See client results// FAQ
Still deciding? Start here.
// GET A QUOTE
Get a custom quote
Every build is scoped to what you actually need. Book a discovery call and get a real number, not a price list.
Book a CallNo Surprises, Ever
Notified at 75% and 100% of your edits — never a surprise bill. Move up a tier anytime, always your call.
Any hands-on change request — a fix, a new section, an integration, a piece of troubleshooting. Each request counts as one edit, regardless of how long it takes us. Platform maintenance (security, updates, backups) never counts.
No. Each month's edits reset on the 1st. If you're consistently finishing with edits to spare, that's a signal to right-size down a tier — we'll flag it and save you money. If you keep running out, we'll recommend moving up.
You'll be notified at 75% and again at 100%. From there you can upgrade to the next tier, or hold additional requests until next month's reset — your call.
Platform maintenance on every tier: security monitoring, platform and plugin updates, backups, and uptime and SSL checks. This baseline care keeps your site healthy and never touches your edit allowance.
No. A retainer is a fixed monthly checklist of scoped deliverables. Membership is a flexible allowance of edits you point at whatever you need that month. It's built for businesses between projects, in maintenance mode, or who want responsive support without committing to a full scope.
Those are separate, dedicated service lines — they're not part of Membership. Membership covers hands-on work on your existing website or app. If you need ongoing marketing, we'll match you to the right plan.
Anytime. If you're consistently maxing out a tier, we'll recommend moving up — Bastion's edits are unlimited, so there's always room. If you're barely touching your edits, we'll recommend a smaller tier. Honest right-sizing is our policy.
Yes — 3 months. It gives us time to learn your site and gives you a real sense of the value before you decide what's next.
Need a one-off fix instead of an ongoing edit allowance? Small Missions. Need ongoing SEO, social, or paid ads instead? SEO.
// YOUR NEXT MOVE
Ready for a team on tap?
Start with the tier that fits this month. Scale up or down as your needs change.